Services – Reliance Autoplus

Claims
Process

When your vehicle breaks down, we take over. Our streamlined claims process gets you back on the road fast — with zero out-of-pocket costs for covered repairs.

24/7

Claims Hotline

4 hrs

Assessment Time

6 Steps

Simple Process

₦0

Out-of-Pocket

Get Protected

Broken down right now? Call immediately:

0800-RAP-CLAIM

― How It Works ―

6 Steps
Getting Covered

01 Report the Breakdown

As soon as your vehicle breaks down, call our 24/7 claims hotline or submit a claim through the online portal. Do not authorize any repairs before contacting us unauthorized repairs will not be covered.

02 Claim Assessment

A dedicated claims assessor will review your policy, confirm your coverage is active, and verify the reported fault falls within your plan. You will receive a reference number for your claim.

03 Approved Mechanic Inspection

We will direct you to one of our approved partner mechanics or authorize your preferred mechanic to conduct a diagnostic inspection. The mechanic submits a repair estimate directly to Reliance Auto Plus.

01 Repair Authorization

Once the estimate is reviewed and approved, we issue a repair authorization to the mechanic. Covered repairs are paid directly to the workshop you pay nothing out of pocket for covered components.

02 Repair Completion

The approved mechanic completes the repair. You collect your vehicle and sign off on the work. Reliance Auto Plus settles the invoice directly with the workshop.

04 Claim Closed

Your claim is marked complete. You will receive a digital summary of the repair, parts replaced, and total claim value. Your coverage continues uninterrupted.

― Coverage Scope ―

Whats Covered
Vs. What’s Not

Covered

Not Covered

When your vehicle breaks down, we take over. Our streamlined claims process gets you back on the road fast — with zero out-of-pocket costs for covered repairs.

24/7

Claims Hotline

4 hrs

Assessment Time

6 Steps

Simple Process

₦0

Out-of-Pocket

― How It Works ―

01

Report the Breakdown

As soon as your vehicle breaks down, call our 24/7 claims hotline or submit a claim through the online portal. Do not authorize any repairs before contacting us unauthorized repairs will not be covered.

02

Claim Assessment

A dedicated claims assessor will review your policy, confirm your coverage is active, and verify the reported fault falls within your plan. You will receive a reference number for your claim.

03

Approved Mechanic Inspection

We will direct you to one of our approved partner mechanics or authorize your preferred mechanic to conduct a diagnostic inspection. The mechanic submits a repair estimate directly to Reliance Auto Plus.

01

Repair Authorization

Once the estimate is reviewed and approved, we issue a repair authorization to the mechanic. Covered repairs are paid directly to the workshop you pay nothing out of pocket for covered components.

02

Repair Completion

The approved mechanic completes the repair. You collect your vehicle and sign off on the work. Reliance Auto Plus settles the invoice directly with the workshop.

04

Claim Closed

Your claim is marked complete. You will receive a digital summary of the repair, parts replaced, and total claim value. Your coverage continues uninterrupted.

― Coverage Scope ―

Covered

Not Covered

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